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I just wanted to drop you a note to tell you how happy we are with our recent window installation. The windows look fantastic, especially with the black trim. Your guys did a great job. They were professional, courteous, pleasant, quick and clean. Everything was done exactly on time, explained well, and with minimal disruption. All of your staff that we have dealt with have been wonderful.
This is to let you know that Phase 1 of our installation went hilariously well.The A-Team (as they call themselves) were awesome! Jay, Mike, Amir and Gibson were amazing and did a fabulous job. I have one "comment" they give too much lip and work less!!! Just kidding 😉 We would like to have them back for Phase 2 please as we all had fun and will definitely recommend West Coast to our friend circle.
We highly recommend West Coast Windows - in fact we have referred them twice already and both referrals turned into complete home window replacement jobs and both referrals were extremely happy as well! Our experience (three times now) is one thing, however when you refer a product or service to friends, neighbours or family, you feel responsible too, so when they also have a great experience, that means something. Keep up the great work, West Coast!
I was impressed with each installer and their professional performance. It was definitely a huge improvement from our first installation! The men were accommodating to my specific requests, and throughout the day challenges were met with confidence and a full explanation which I appreciated. All eight windows were masterfully installed with ease and accommodation to this old 1912 home and it’s specifications. Clean up inside and outside the house was superb and the final walk through was excellent. Thank you again for a successful installation process, impressive time frame completion for Halloween night before 5:00pm and the professional work was much appreciated.
Just nothing to criticize, the crew did a fine job in good time. We're entirely happy with the result and the service throughout. Wish all contractors could be counted on for this level of satisfaction.
We wanted to let you know that we are very happy with the new windows, and appreciated the service from Westcoast. No surprises and they look good.The installation crew were great and fun to watch.
I just wanted to take a moment to thank Nick for all his help along the way in answering all our questions, tweaking the requirements and quote a few times, etc. The installation guys were awesome too. John, Jeremy and Justin are really nice folks and very respectful (father and sons; how cool is that) - definitely happy to invite them into our home! Thanks again and note we'll happily recommend West Coast Windows as the opportunity presents itself.
Westcoast reviewPoor customer service!!! I spent a good portion of time with sales representative, Nick Barnes, expressing exactly the style I had in mind for my heritage house. In the end they delivered the wrong style of window even though I clearly communicated every detail. I made one modification to the window simply asking that the SDL be widened to match the frame and appear as three separate windows and instead they reconfigured the whole function of the window and are not being accountable for their mistake. I spent a large amount of money on these windows all to be very disappointed with the end product and customer service.They also ship dirty scuffed windows and misrepresent the amount of locks on sliders and they don’t put any protective wrap on the glass. I will be using Centra windows to finish replacing the rest of the windows in this house!
Thanks you for your review and feedback. We take all reviews seriously as they help us improve our services moving forward.
We apologize for any miscommunications between you and the estimator. Our records show that we did 7 revisions for you and the quote signed off on and approved are the windows we delivered.
We hope that in time you will grow to enjoy your new windows.
From the first estimate to the final installation the entire process went smoothly. Nick was our sales consultant and as a former installer, he had all the information we needed to get us started. Nick was knowledgeable, personable, and NOT pushy. He was prompt to answer any questions by phone or email. He has an excellent product to sell and he sold us on it with good information and great customer service!On installation day, Jay and his crew were efficient, respectful, and tidy. When they were finished, it was like they hadn't been here at all. They swept and vacuumed the floors and blew off the roof and outdoor areas. Thanks Jay! All that we had left was our beautiful new windows.We've had lots of positive comments from friends and neighbours but I'm still amazed at how bright they look on the inside with the white trim instead of the old dark aluminum frames. I love the way the sliding windows seal tightly together when they are locked. This is a great feature. No more spiders and mildew inside the window frames!We are absolutely thrilled with our new West Coast Windows!
The installation was completed yesterday and both Jessica and I are very happy with the result. It looks perfect.