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I just wanted to take a moment to thank Nick for all his help along the way in answering all our questions, tweaking the requirements and quote a few times, etc. The installation guys were awesome too. John, Jeremy and Justin are really nice folks and very respectful (father and sons; how cool is that) - definitely happy to invite them into our home! Thanks again and note we'll happily recommend West Coast Windows as the opportunity presents itself.
Westcoast reviewPoor customer service!!! I spent a good portion of time with sales representative, Nick Barnes, expressing exactly the style I had in mind for my heritage house. In the end they delivered the wrong style of window even though I clearly communicated every detail. I made one modification to the window simply asking that the SDL be widened to match the frame and appear as three separate windows and instead they reconfigured the whole function of the window and are not being accountable for their mistake. I spent a large amount of money on these windows all to be very disappointed with the end product and customer service.They also ship dirty scuffed windows and misrepresent the amount of locks on sliders and they don’t put any protective wrap on the glass. I will be using Centra windows to finish replacing the rest of the windows in this house!
Hi Jessica,
Thanks you for your review and feedback. We take all reviews seriously as they help us improve our services moving forward.
We apologize for any miscommunications between you and the estimator. Our records show that we did 7 revisions for you and the quote signed off on and approved are the windows we delivered.
We hope that in time you will grow to enjoy your new windows.
From the first estimate to the final installation the entire process went smoothly. Nick was our sales consultant and as a former installer, he had all the information we needed to get us started. Nick was knowledgeable, personable, and NOT pushy. He was prompt to answer any questions by phone or email. He has an excellent product to sell and he sold us on it with good information and great customer service!On installation day, Jay and his crew were efficient, respectful, and tidy. When they were finished, it was like they hadn't been here at all. They swept and vacuumed the floors and blew off the roof and outdoor areas. Thanks Jay! All that we had left was our beautiful new windows.We've had lots of positive comments from friends and neighbours but I'm still amazed at how bright they look on the inside with the white trim instead of the old dark aluminum frames. I love the way the sliding windows seal tightly together when they are locked. This is a great feature. No more spiders and mildew inside the window frames!We are absolutely thrilled with our new West Coast Windows!
The installation was completed yesterday and both Jessica and I are very happy with the result. It looks perfect.
The crews just left and I wanted to send an email about how professional and courteous the first crew and then the same crew and Zorn’s?? crew was today. Jay and his guys as well as Zorn and his crew went the extra mile to get the window installed today. Please make sure they get a “well done” from myself, my wife and grandchildren that were thoroughly entertained while watching today.
Love our new windows - they look great - but our new windows were left with sawdust all over the windows and fingerprints and grime- we were able to clean the ground floor windows but can't clean the second floor windows - I feel after we spent almost 14,000 dollars the windows would have left spotless. But maybe that is just me. Hilary
My new windows are now installed, and I just wanted to let you know I’m extremely pleased with them. They transform the look of the house as I knew they would. Your crew was great, and extremely efficient! Thanks for a great job
The guys have left. Window is installed!! Looks great!!! THEY DID A WONDERFUL JOB OF CLEANING UP TOO WHICH I DID NOT EXPECT!! Thanks again. We (the strata) will definitely be using West Coast windows for all of our window needs!!
We are delighted with our new windows and patio door and Eugene and Pierce were fantastic throughout. On time, efficient and professional, pleasant and tidy hard workers who put a lot of effort into the installation, finishing and cleaning up. They made sure everything worked to our satisfaction and they went above and beyond during the whole job from start to finish. Can highly recommend them and West Coast Windows.
I’m very pleased with how the entire job has gone, from start to finish. Will, Mike, Jay and the installation crew were great to work with. Look forward to hopefully doing future projects together.