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The windows and door at our home are finally finished. The installers were great and we love the new look and functionality of the new windows and door.
Terrific experience all around! Starting with the excellent sales person Nick and the installers Eugene and Pierce I have nothing but positive things to say. The windows look beautiful and the whole process was effortless. We were also very pleased with the reasonable price of the five windows that were installed. I would highly recommend West Coast Windows.
Just wanted to let you know that everyone is extremely happy with their new windows. Kris and his installation team did a great job. We wouldn’t hesitate to recommend your firm to others.
Windows look great! The Installers were very experienced and did a great job!
We have used West Coast twice having had both a good experience (our old house) and a bad experience (our current house).I would not recommend West Coast to working professionals where you are not home during the day to supervise their work. They relied on us to check their work and inform them of things they had missed. Our job included replacement of 20 windows and 1 patio door in our 2800 sq ft house. They completed the work in two and half days, one of which we received record rainfall (in April 2017). They initially told us they would not replace windows during heavy rain, however they did anyways. We had over 11 deficiencies including not properly sealing the windows, not re-securing the siding, broken drywall, scraps to the window sills and exterior trim, a large dent in the kitchen flooring and sloppy interior caulking.We pre-painted all of the exterior trim which they scraped up during installation and slopped putty all over them. It took me another three full days on a ladder re-sanding and re-painting all of them. Also due to their sloppy interior caulking lines we also now have to repaint all 20 window stills. Before we hired them they told us that we would not need to paint after they were done.Perhaps more concerning was how they handled the deficiencies. After they said they had completed the job and were reluctant to return to finish the job. Many of the windows were left without sealing them properly as many windows had no exterior caulking around them. I voiced my concern that they left without sealing the windows properly during heavy rain and they responded that they didn't have available staff to finish the job and that it was okay if water gets inside the building envelop. They said that their installers would not be available for at least 6 weeks as they were required on a larger job. After a discussion that this was unacceptable they did send an installer to finish the exterior caulking but took them another 2 weeks to remedy most of the other problems. We are still waiting, nearly three months now, for them to replace a deficient window that has a large mark on the inside of the glazing.They applied a small credit for all the damage and deficiencies but it didn't come close to the what is cost us in materials (e.g., paint) and time off work to remedy all of the issues.
We strive for complete customer satisfaction and sincerely apologize for any inconvenience on this job.
Geoff is a repeat customer for West Coast Windows and we value and appreciate his business. His previous home that we built windows for was a lot simpler and a completely different type of window installation. This current order was a “new construction” type of install and there is always work to be done after our crew has left.
It was made clear to the client that even though he pre-painted the lengths of wood trims, he will still need to sand and paint before the job is 100% complete. The pre-painting helps with cutting in where the window meets the trim and the trim meets the siding but it won’t take away the painting prep work always needed after a window installation. The sealing of the window is our first priority and one of the reasons we can offer a lifetime warranty on the product and installation. We apologize that the job has taken so long to finish but the customer will only let us do work on his home outside of our operating hours and it has been extremely difficult to pencil in the work before or after we are closed for the day.
We stand by our product and installation with a lifetime and transferable warranty. Although this job has had a few speed bumps along the way, in the end we hope that Geoff loves his new windows for many years to come.
Excellent job, very good neat and effiecent good I got your card from my mail box
I was totally impressed with the work done by Westcoast WindowsNick was fantastic with all his knowledge, John and his sons Jeremy andJustin Were absolutely amazing and I could not be happier with the endresult.I will never hesitate to recommend your company to anyone , 100% satisfied.
We are so happy with our new windows. We upgraded the windows in the living room and went with white exterior on street side and wood on the interior, these windows are just beautiful, the other thing we have found is when the windows are closed, it shuts out and really deadens the road sounds. The process from contracting with West Coast Windows to install has been a smooth process, they were even able to come earlier than scheduled to do the install. I would recommend the company in a heart beat. We still have a few more windows to do next year and we are excited to have them back.
We are very pleased with our windows. They look incredibly good.The weather was awful during the install, but the workers pushed through and got it done. We are extremely happy with our new windows. Thanks
The best company to deal with.