Product Warranty

Download Lifetime Warranty PDF

Effective March 1, 2007 (03/01/07), West Coast Designed Windows Ltd. (“West Coast”) conditionally guarantees to the original consumer purchaser (“Original Purchaser”) of its windows and doors (hereafter referred to as (“West Coast Products”)) installed in an owner-occupied residential single or multi-family dwelling (“Home”) by the builder as new construction or by the Original Purchaser as replacements at the address stated on the warranty application, that products manufactured by West Coast Windows are free of manufacturing defects and faulty workmanship. West Coast agrees to repair or replace West Coast Products found to be defective under the conditional warranty at no charge to the Original Purchaser and will pay the cost of all parts and labour (“Warranty”). If repair or replacement are not practical or cannot be carried out in a timely manner, then West Coast agrees to refund the purchase price. The remedy shall be at the option of West Coast in every circumstance.

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For windows purchased prior to 03/01/07, please refer to the warranty supplied at the time of purchase.

 

This Warranty is extended to the Original Purchaser at the address of the Home stated on the warranty application. The Warranty begins on the date of purchase of the West Coast Products (“Start Date”) and remains effective as long as the Original Purchaser owns and occupies the home at the address stated on the warranty application. In the case that the Original Purchaser sells the home, this Warranty can be transferred to a subsequent owner (“Non-original Purchaser”) of the Home. The Warranty will follow the coverage, terms, conditions and exclusions stated above for a period of 25 years from the Start Date. British Columbia government-issued picture identification stating the same current residence address as the address stated on the warranty is required with proof of ownership. A nominal Warranty transfer administration fee will apply.

For windows installed prior to 01/01/2014, please refer to the warranty supplied at the time of purchase.As of January 01, 2014 all installations performed by West Coast Windows are covered under the revised installation warranty. This Warranty is extended to the Original Purchaser at the address of the Home stated on the warranty application. The Warranty begins on the date of installation of  West Coast Manufactured  Products (“Start Date”) and remains effective as long as the Original Purchaser owns and occupies the home at the address stated on the warranty application. In the case that the Original Purchaser sells the home, this Warranty can be transferred to a subsequent owner (“Non-original Purchaser”) of the Home. The Warranty will follow the coverage, terms, conditions and exclusions stated above for a period of 25 years from the Start Date. British Columbia government-issued picture identification stating the same current residence address as the address stated on the warranty is required with proof of ownership. A nominal Warranty transfer administration fee will apply.

Covered under the warranty are leaks, labour, improper installation. Exclusions from coverage are any condition caused by lack of routine maintenance by the home owner, leaks caused by products not installed by West Coast, or pre-existing conditions.

Conditions

This Warranty does not apply to Products not manufactured by West Coast Windows.

This Warranty does not apply to nor cover damage to window(s) or doors due to:

  • Misuse or abuse
  • Improper Installation
  • The use of a pressure washer, chemicals or solvents to clean the glass and/or frames
  • Excessive temperature or exposure to unusual heat sources including outdoor grills
  • Staining or mildew
  • Glass breakage (including mysterious cracks)
  • Acts of nature (e.g. fire, wind, weather etc.)
  • Uses for which the windows are not designed, including but not limited to, boats, skylights, greenhouses, vehicles, swimming pool enclosures
  • The use of applied tints or films
  • Sealed units with air space one-quarter inch (¼”) or less
  • Alterations including but not limited to customer-applied finishes
  • Natural weathering of exterior finishes
  • Normal wear and tear
  • Improper shipping, storage or handling
  • Products that have not been paid for in full

Normal wear and tear, including discolouration, on hardware component finishes is not a defect and is not covered by this Warranty.

Unfinished wood surfaces must be properly finished prior to or immediately after installation. Unfinished or improperly finished wood surfaces which experience damage at the Home including but not limited to water or other stains will not be considered to be defective and will not be covered by this Warranty. Variations in wood grain, colour, texture or natural characteristics are not defects and are not covered by this Warranty. This Warranty does not apply to nor cover damage to wood surfaces as a result of exposure to ultraviolet light, dry rot or excessive heat.

Glass imperfections as defined in the quality standards of the Canadian General Standards Board including but not limited to hazing of Low-E glass surfaces are not considered to be defects and are not covered by this Warranty.

Vinyl frames painted by West Coast are warranted against cracking, warping, pitting, corroding, peeling, blistering and excessive or non-uniform fading or discolouration for a period of twenty-five (25) years after the Start Date. This Warranty does not apply to nor cover damage to vinyl frames painted by West Coast or its subcontractors as per the Exclusion from Coverage above.

West Coast makes no other warranty, expressed or implied, regarding its products. No employee, agent or distributor of West Coast may change or alter this Warranty. In no event will West be liable for incidental or consequential damages (other than labour to repair or replace West Coast Products, screens or hardware under this Warranty).